Revocation


If the goods do not fit and you wish to return them to us, please follow these steps for a smooth return.


1. Complete the form with the following content


Ordered on: 


Invoice number:


IBAN of the consumer(s):


Date:



 

2. We will send you a return label (free of charge only within Germany) by mail.


3. We refund your purchase value.


Revocation Policy


Consumers have a right of revocation for 45 days.


Right of revocation


You have the right to cancel this contract within 45 days without giving reasons.


The revocation period is 45 days from the day on which you or a third party designated by you, other than the carrier, took possession of the goods.


In order to exercise your right of revocation, you must inform us (BeWooden GmbH, Kaiserswerther Straße 115, 40474 Düsseldorf, support@bewooden.de, Germany, telephone: +49 1726107006) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form for this purpose, but this is not mandatory.


In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.


Consequences of revocation


If you revoke an agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we received notice of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless it was explicitly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.


You must return the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period. We shall bear the costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to your handling of the goods. 


The right of revocation does not apply to the following contracts:


For orders of our washable face masks (due to hygienic reasons).


Contracts for the delivery of goods which are not prefabricated and for which an individual selection or determination by the consumer has been done or which are clearly tailored to the personal needs of the consumer.

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